Refund and Returns Policy

Effective Date: September 2026

Website: https://kalvinkristi.com

Thank you for shopping at Kalvin Kristi Store. Every purchase directly supports the music and creative journey. Please review our shipping schedules, fulfillment procedures, and return guidelines below.

1. Shipping & Order Processing

  • Processing Time: All merchandise (tees, hoodies, accessories) is processed and prepared for shipment within 3 to 5 business days (excluding weekends and major holidays).

  • Tracking: Once your order has been packaged and dispatched, you will receive an automated shipping confirmation email containing your tracking number.

  • Delivery Transit Times:

    • Domestic (USA): 3 – 7 business days

    • International: 10 – 21 business days (depending on local postal systems and customs clearance)

  • Customs & Import Duties: International orders may be subject to import taxes, customs duties, or customs fees levied by the destination country. These charges are the responsibility of the recipient.

2. 14-Day Return & Exchange Window

We want you to be completely satisfied with your order. We accept returns or size exchanges within 14 days of delivery.

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in their original condition.

  • Apparel must be free of stains, deodorant marks, scents, pet hair, or any signs of wear.

  • Original product tags and packaging (if applicable) must be included.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Digital music downloads, dubplates, or audio stems.

  • Gift cards or promotional giveaway items.

  • Items marked as “Final Sale” or clearance during promotional events.

4. Size & Color Exchanges

If you ordered the wrong size, we are happy to exchange it for another size, provided the requested item is in stock:

  1. Email us at kalvinkristi@gmail.com with your Order Number and the replacement size requested.

  2. Return shipping costs to send the original item back to us are the responsibility of the customer.

  3. Once received, inspected, and approved, we will ship out your new size free of charge.

5. Damaged, Defective, or Incorrect Items

If your item arrives misprinted, damaged in transit, or you received the wrong item:

  1. Contact us at kalvinkristi@gmail.com within 7 days of delivery.

  2. Include your Order Number and a clear photo showing the defect or issue.

  3. We will immediately arrange a free replacement or issue a full refund at no extra cost to you.

6. Refund Process

  • Inspection: Once your return parcel is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

  • Payment Processing: If approved, your refund will be processed back to your original payment method (Credit Card, PayPal, Stripe) within 3 to 5 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement, as processing times vary by financial institution before a refund is officially posted.

7. How to Initiate a Return

To start a return or exchange request, follow these steps:

  1. Send an email to kalvinkristi@gmail.com with the subject line:

    Return Request - Order #[Your Order Number] or Exchange Request - Order #[Your Order Number]

  2. Briefly describe the reason for the return or exchange.

  3. Once approved, ship your item back to the return shipping address provided in our email response.

8. Contact Support

For any questions regarding shipping updates, size guidance, or order status, reach out directly:

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